Refund & Return Policy

Refund & Return Policy

At TEKRA™, customer satisfaction is important to us. Please review the following policy carefully before requesting a return or refund.

Returns & Refund Eligibility

  • You may request a return or refund within 30 days of delivery.

  • To be eligible, the item must be unused, in original condition, and include all original packaging, accessories, and documentation.

  • Returns that do not meet these conditions may be declined.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos or videos of the item and packaging

After review, we will offer a replacement or a full refund, including original shipping costs where applicable.

Return Process

  1. Email our support team at our contact page to request a return.

  2. Include your order number, reason for return, and any relevant photos.

  3. If approved, you will receive return instructions and the return address.

  4. Customers are responsible for return shipping costs, unless the return is due to our error.

  5. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refund Timing

  • Approved refunds are processed within 5–10 business days after the return is received and inspected.

  • Refunds are issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

Exceptions & Non-Returnable Items

  • Items that are used, altered, damaged after delivery, or missing original packaging may not be eligible for return.

  • Final sale, promotional, or clearance items may be non-returnable. This will be clearly stated at checkout where applicable.

Order Cancellations

  • Orders may be cancelled before shipment by contacting us immediately at .

  • Once an order has shipped, it cannot be cancelled and must follow the return process above.

Customer Support

If you have any questions or concerns regarding returns or refunds, please contact us at our contact page

Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

We aim to respond promptly and make the process as smooth as possible.